Apple has started surveying selected users to learn more about how they interact with their iPhone models. With the latest survey, the Cupertino-based tech giant asks if iPhone users are happy with Face ID and if they use the charging cable that comes with each iPhone model. Although several companies conduct ad hoc surveys of services and other developments, this does not particularly indicate when it arrives. However, in the case of Apple, the company asked users about the power adapter before the iPhone 12 was officially announced. Therefore, the latest survey may be related to the upcoming iPhone series (iPhone 13 ?) or any other Apple product. Earlier this year, the company announced that it would stop shipping USB power adapters with several products, including iPhone 12 smartphones (after removing the EarPods from the box). Apple had said that by limiting power adapters inside the packaging, the company would have a huge impact on preserving the environment.
According to survey questions sent to an iPhone 12 Pro Max user in Portugal (via 9to5Mac), Apple asks if users are happy with Face ID. If the answer is no, there are alternatives for sharing details with Apple. Some of the answers include security or privacy concerns, I don’t like having to pick up my phone to use Face ID, slow performance, it doesn’t detect my face in all situations (such as low light, different angles, lying down, wearing sunglasses), I prefer TouchID, unreliable, and Others. While it doesn’t indicate the TouchID revival on the upcoming iPhone 13 (name not confirmed), it’s worth noting that the company introduced the side Touch ID sensor with the iPad Air (2020) this year. While Face ID works quite efficiently on the iPhone 12 series, some users still prefer to have an additional Touch ID on the device for faster responses.
When it comes to the charging cable, the survey also asks a question about what items are included in the iPhone 12 box that consumers actually use. This includes Apple stickers, the SIM eject tool, and of course the USB-C Lightning cable. Previously, Apple shipped two Apple Stickers that have been reduced to one or none for some devices. While the eject tool appears to be crucial (until Apple turns the iPhone into an e-SIM phone), the USB-C Lightning cable could probably be the next candidate to be pulled. As mentioned, the company may not make these changes at all, but only time will tell.
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